Do you want to see inside your users experience? Ask them why they left the shopping cart sitting there? Or why they clicked 20 times on a button (rage click!) We have partnered with Hotjar to bring you these insights. Make better decisions with your site experience and marketing spend. Be the marketing hero and let us guide you with these tools. Read more to learn what we can do for you:
What is Hotjar?
HotJar allows you to track your users in a secure and private environment and see what needs to be fixed to improve the customer experience.
Why do I need Hotjar?
With HotJar, gain insights to what your users are doing on your site, where they fall off or what they get hung up on. Do they abandon the shopping cart? Do they not see the CTA? See your site through your users’ eyes. You may think your site looks and functions great, but somethings are not working, and you have theories about why, but you don’t have solid data to back up your theory and you don’t know what to fix. See heatmaps and watch recordings of users to gain valuable insight into their behaviors.
Track Behaviors
Do you know what your users are doing on your site? Watch recordings of your users on your website or mobile. Get access to in the moment feedback on your website with a Hotjar integration.
Rage Clicks!!!
Are you getting rage clicks on your site? Get insights when your customers get frustrated on your site or mobile page and be able to fix those trouble spots to increase conversions.
Improve your NPS Score
Measure users long term loyalty and find out if your improvements are making a difference.
Heatmaps
See where users are getting stuck with a form or not seeing your CTA. Get dashboards and feedback on product performance, track a campaign, or identify issues.
Interviews and Surveys
Reach out to your customers for targeted VOC to make improvements.
Feedback
Gain qualitative feedback on your site. Users can tell you when they get stuck on a section or are confused. This is very valuable insight that allows you to focus your efforts on fixing specific issues and improving your customer’s experience. 305 Spin can setup Hotjar for you and help you understand your consumer’s experience and advice on strategies to make improvements.
Want more insights?
We have other tools to really dig into your customers experience
Are your users competitive?
Do they need reassurance when making a purchase or do they want social proof that you are a good company?
Gain insights and be able to update your site to match your users preferences.
